4 days ago
Job title : Payments Solutions Specialist – DBN
Job Location : KwaZulu-Natal, Durban
Deadline : November 18, 2024
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You Bring:
- Relevant Degree/Diploma in Business, Finance or a relevant business/industry-related experience (3-5 years at minimum) as an equivalent.
- Strong knowledge of PASA, SARB, PIB, and FIC regulations, PCI DSS (advantageous).
- Experience in B2B SaaS, APIs, or payments companies, with a minimum of 2+ years in the Fintech industry focusing on payment service integrations, payments compliance, or e-commerce (advantageous).
- Experience in early-stage development or improvements to technical products (advantageous).
- Knowledge of VISA, Mastercard, ACH, and relevant payment methods.
- Strong understanding of payment processing technologies, gateways, and fraud prevention.
- Serve as 2LoD day-to-day contact for all operational payments risk issues in coordination with other 2LoD risk oversight functions.
- Knowledge of payment compliance standards and data security best practices.
- Excellent analytical and problem-solving skills.
- Proficiency in data analysis tools and payment-related software.
- Strong communication and interpersonal skills.
- Ability to work collaboratively in a cross-functional team environment.
- Attention to detail and a commitment to delivering a superior payment experience.
- Ability to multi-task in a deadline-driven environment and show initiative.
- Strong organisational and resourceful capabilities.
- High levels of attention to detail and resilience.
What You’ll Do:
Payment Strategy:
- Develop and implement a comprehensive payment strategy aligned with the business goals.
- Remain up-to-date on relevant industry, consumer protection, and banking and advertising regulations to ensure an ongoing ability to provide sound compliance advice.
- Collaborate with Business Analysts, Product Owners, Software Managers and Stakeholders on all aspects of our payment products to achieve a constantly evolving bespoke payments service.
- Define and re-engineer processes to integrate new/existing products and services to achieve business/client objectives.
- Analyse and report on industry trends to stay competitive and keep the brand on the cusp of early adoption of new emerging payment technologies.
- Oversee all aspects of payment processing, including credit card transactions, digital wallets, ACH transfers, and other payment methods.
- Support project efforts by means of stakeholder engagement, documentation requirements, feedback loops, training and support and post-implementation review and improvement in the creation of software to gain and maintain alignment of delivery success.
- Monitor payment gateways, merchant accounts, and payment service providers to ensure reliability and security.
- Work with UX/UI teams to improve the payment checkout process for customers, reducing friction and abandoned carts.
- Analyse customer feedback and data to identify and resolve payment-related issues promptly.
- Promptly identify and resolve payment processing issues in line with client/merchant SLA’s, ensuring acknowledgement and resolution is given within agreed timeframes.
Risk Mitigation:
- Implement fraud prevention measures and continuously assess and improve them to protect against fraudulent activities.
- Collaborate with risk management teams to detect and mitigate payment-related risks.
- Implement appropriate risk controls in collaboration with Fraud/Risk management teams, to effectively measure the impact of the risk and prepare the best-fit response for the business.
Reporting and Analytics:
- Generate and analyse payment-related data and reports to identify trends, anomalies, and opportunities for improvement.
- Provide project status reporting and other formal/informal communications regarding initiatives, issues, and achievements for a variety of audiences including internal and external business partners, and senior management.
- Design, compile and report on analytics across industry-performing technologies with explicit focus representing Product/Feature performance.
Technology Proficiency:
- Banking is increasingly reliant on technology. The specialist should understand banking softwares, data analytics, and digital banking solutions, particularly in the context of chargeback and dispute resolution systems.
- Demonstrate expertise in Visa, Mastercard, EFT and Mobile Wallet based payment systems (both pay-ins and disbursements), rules, and procedures.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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