Job title : Customer Order Associates (Temporary) x3 – Malmesbury Office
Job Location : Western Cape,
Deadline : November 21, 2024
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Responsibilities
- Obtaining orders (email, call customers, EDI, Fax, WhatsApp) to be captured
- Capture all orders received from customer order channel.
- Check master data, pricing, order quantity per transaction.
- Check and confirm stock availability at ordering site.
- Communicate feedback daily to demand planning teams if stock is not available.
- Queries with regards to late orders, blocked orders & short deliveries between internal stakeholders and customer
- Check NDD data daily on order capture.
- Adhere to daily customer call cycle.
- Communicate proforma invoices and payment status on Cash on delivery (COD) customers
- Communicate daily with reps and debtor’s department on blocked orders due to credit limits exceeded.
- Obtain portal customers purchase order (PO) ref nr of the portal system for payment references for every order.
Qualifications
- Grade 12 or equivalent
- Understanding of our customer base
- Knowledge of Ms Excel and Ms Word (computer literacy)
- Accurate data capturing
- Proficient typing skills
Technical Skills & Competencies
- Strong interpersonal and communication skills
- Basic order capturing understanding open order, blocked order, cash on delivery orders and short deliveries.
Personal Characteristics:
- Attention to detail to ensure all specifications are met
- Self-motivator
- Minimum: NQF 4 or Grade 12 or similar relevant qualification [Recognition of Prior Learning [RPL] will be applied based on SETA accreditations
- Valid forklift license is essential
- 2 years experience in the similar environment
- Health and safety standards
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- Customer Service jobs