Job title : Manager: Incident & Change JHB1
Job Location : Gauteng, Johannesburg
Deadline : November 21, 2024
Quick Recommended Links
Key Result Areas
Changes & Incident Management
- Develop and execute change & incident management strategies, policies & procedures
- Coordinate with various teams to ensure successful implementation of changes
- Monitor and respond to incoming service incidents reported by users or detected by monitoring tools.
- Manage all major Incidents & events. Setup incident & crisis management teams and be the SPOC for incident control & management.
Changes & Incident Compliance
- Assess Incident & Change Maturity. Develop plans and tactics to move up the process maturity curve.
- Identify change & incident champions and ensure compliance to change processes. Drive a culture of compliance and adoption.
- Review and assess proposed changes for risk and impact analysis. Make recommendations for approving or rejecting changes.
- Quality control on all change & incident and ensure accurate capturing into appropriate systems.
Quality Assurance and Reporting
- Oversee the technical aspects of implementing changes
- Ensure that changes are tested and validated and backout plans are incorporated
- Coordinate with the teams to minimize disruptions during the change.
- Provide reports and metrics on incident management performance and trends
Requirements
Formal Qualifications
- Higher diploma in IT/Engineering
- Certification in ITIL Foundation or higher is an advantage
Experience
- At least 3 years of experience in service management, preferably in incident management
- At least 3 years of experience in similar position
- At least 3 year experience with IT service management tools such as ServiceNow
Knowledge Areas
- Knowledge of ITIL framework and best practices for IT service management
- High computer literacy and expertise using operational OT & IT systems.
- Understanding of technology, products and services offered
- Good understanding in the working of Data Centre Infrastructure
- Familiarity with company policies and procedures
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- ICT jobs
Apply for job
Related Jobs
Email Me Jobs Like These
New Job Alert
Never miss a chance!
Let us know your job expectations, so we can find you jobs better!
Showing 1–10 of 344 jobs
21 hours ago
View more