Job title : Customer Service
Job Location : Western Cape, Cape Town
Deadline : November 24, 2024
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What you will do in this role
- Taking ownership of high profile, escalated cases from beginning to resolution
- Manage work order within business SLA’s
- Assess Health and Safety risks and take a proactive approach to mitigate risks to the client’s business
- Consistently applying agreed behavioral and compliance standards
- Sharing knowledge and skills with other members of the team
- Communicating new information that is relevant to the campaign to colleagues, customers and managers
- Developing and maintaining current knowledge of the campaign
- Ensuring first contact resolution at all times
- Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
- Providing excellent customer experiences at all time
- Verifying and updating customer information
- Proactively offer solutions to any issues or concerns that customers might face
- Your qualifications and experience
This Customer Support Advisor role at Concentrix is a great match if you:
- Have a minimum of 12 months International BPO Call Centre experience (Essential)
- Experience in travel, e-commerce, retail and fintech (Advantageous)
- Passed Grade 12
- Ability to work shifts aligned to US business hours
- Proficient in English verbal communication
- Are self-motivated and highly responsible
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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