Receptionist / Switchboard Operator Facilities, Administration And Security Business Unit (Pretoria) needed at FSCA South Africa

Key Performance Areas:

• Customer centricity (customer service for good customer experience),
• Receive visitors and contractors, and register them on the electronic visitor management system,
• Communicate to staff and visitors professionally and effectively,
• Operate the switchboard professionally by directing all phone calls correctly,
• Record and distribute messages electronically via email, and telephonically (MS Teams), 
• Capture incoming and outgoing mail, and parcels on the electronic mail tracking system,
• Ensure general tidiness and cleanliness at the reception area,
• Check and monitor the switchboard telephone system,
• Adhere to departmental service delivery standards. 

Requirements

• Matric Certificate (Grade 12), 1-year Higher Certificate in Office Administration (or equivalent certificate) NQF 5, with at least minimum 3 years’ experience as a Receptionist or Administrative Assistant or Call Centre Operator or Contact Centre Operator.