Job title : Duty Manager
Job Location : Western Cape,
Deadline : November 24, 2024
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Criteria for this role:
- Post-matric hotel school accreditation
- At least 3 years’ experience in a 5-star hotel or similar environment
- Computer literacy with Opera Cloud knowledge
- Previous leadership role advantageous
- Excellent communication skills with high English proficiency
- Ability to plan and implement strategic initiatives
- Skilled in team training and development
- Motivated, enthusiastic, energetic, and charming personality
- Team player with a positive attitude
- Able to work shifts and under pressure
Responsibilities include but are not limited to:
- Manage and oversee daily operations
- Maintain operating and service standards
- Handle and resolve guest queries and complaints efficiently
- Manage guest comments
- Demonstrate strong leadership and motivational skills
- Trustworthy in handling hotel and guest financial transactions
- Respond to email requests professionally and effectively
- Possess knowledge of room categories and property layout
- Stay informed about property offerings
- Assist with guest account management
- Operate OPERA Property Management System
- Handle guest check-in/check-out procedures
- Operate switchboard and direct calls
- Manage restaurant bookings and hotel reservations
- Assist with daily Food and Beverage operations during meal periods
- Liaise effectively between departments
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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