Key Responsibilities:

 AMS Service Delivery Management:

• Oversee the day-to-day operations of the Data & BI AMS team, ensuring the effective delivery of services in alignment with defined SLAs and client expectations.
• Manage the end-to-end incident, problem, and change management processes, ensuring timely resolution and communication.
•  Act as the primary point of contact for clients and stakeholders, managing escalations and ensuring customer satisfaction.

Team Leadership and Development:

• Lead and mentor a team of BI developers, data engineers, analysts, and support staff, providing guidance and support to achieve project and service delivery goals.
• Foster a collaborative team environment, encouraging knowledge sharing, skill development, and continuous learning.

 Technical Oversight and Best Practices:

• Provide technical oversight and guidance in data architecture, ETL processes, data integration, data warehousing, and business intelligence reporting.
• Ensure adherence to best practices in data management, BI development, and IT service management (ITIL).

 Service Improvement & Optimization:

• Identify opportunities to optimize service delivery, improve operational efficiency, and enhance the value provided to the client.
• Drive continuous improvement initiatives, leveraging automation, process re-engineering, and innovation in data and analytics services.

 Stakeholder Engagement & Communication:

• Build strong relationships with client stakeholders, understanding their business needs, and ensuring alignment with service delivery.
• Communicate service performance, improvements, and strategic initiatives to senior leadership and clients.

 Financial & Contract Management:

• Support financial management, including tracking budgets, forecasting, and managing service-related costs.
• Collaborate with sales and account management teams on renewals, extensions, and identifying new opportunities for value-added services.

Qualifications:

Educational Background:

• Bachelor’s degree in Computer Science, Information Technology, Data Science, or related field.

Professional Experience:

• Minimum of 8-10 years of experience in data and BI technology management, with at least 3-5 years in an AMS or support services environment.
• Proven experience managing service delivery for data and BI solutions, such as data warehouses, ETL pipelines, BI platforms
• Demonstrated expertise in IT service management frameworks (ITIL) and agile methodologies.

Technical Skills:

• Proficiency in data platforms, SQL, cloud-based data services ( Azure Preferred), and BI tools(MS PBI Preferred).
• Strong understanding of data warehousing concepts, ETL processes, data integration, and data governance.

Soft Skills:

• Strong leadership and people management skills, with the ability to inspire and lead diverse teams.
• Excellent problem-solving abilities, with a proactive approach to addressing challenges.
• Effective communication and interpersonal skills, with the ability to manage client relationships and expectations.

Key Competencies:

• Strategic thinking and ability to align service delivery with business objectives.
• Strong client and stakeholder management capabilities.
• Analytical mindset with a focus on data-driven decision-making.
• Adaptability and resilience in a fast-paced, complex service environment.

Career Growth Opportunities:

• Opportunities to take on larger service portfolios or transition to leadership roles within the broader Data & Analytics or AMS domains.
• Engagement in strategic initiatives and projects with the potential for regional or global leadership exposure.

Qualifications:

Educational Background:

•  Bachelor’s degree in Computer Science, Information Technology, Data Science, or related field.

Professional Experience:

• Minimum of 8-10 years of experience in data and BI technology management, with at least 3-5 years in an AMS or support services environment.
•  Proven experience managing service delivery for data and BI solutions, such as data warehouses, ETL pipelines, BI platforms
•  Demonstrated expertise in IT service management frameworks (ITIL) and agile methodologies.