Pre-Sales Engineer needed at Fidelity Services Group

Job Description

• We are seeking an experienced Pre-Sales Engineer with a focus on security technology solutions to join our team. The ideal candidate will work closely with our sales, and project teams to deliver tailored security solutions to customers. You will be responsible for understanding customer requirements, designing appropriate security solutions, and providing technical expertise throughout the sales process. 

Essential Duties & Responsibilities:

• Technical Consultation: Engage with potential clients in partnership with sales to understand their security needs and design solutions that address their requirements.
• Solution Design: Design and propose integrated security solutions, including surveillance systems (CCTV), access control, intrusion detection, perimeter security, and other security technologies. Use of design tools, PowerPoint, Google Earthand various other software products will be required as part of the solution design.
• Product Demonstrations: Conduct product and solution demonstrations, including live and virtual presentations, to showcase the capabilities of our offerings, this includes P.O. C’s.
• Technical Support: Provide pre-sales technical support to the sales team, assisting with the creation of proposals, technical documentation, sign-off and responding to technical queries.
• Site Assessments: Perform site assessments and surveys to determine the most suitable security solutions based on the physical environment, customer requirements, and compliance standards.
• Proposal Development: Collaborate with the sales team to create detailed proposals, including technical specifications, pricing, and timelines for security technology solutions.
• RFP/RFI Response: Assist in preparing responses to Request for Proposals (RFP) and Request for Information (RFI), ensuring all technical aspects are covered.
• Market Research: Stay up to date with the latest trends and advancements in security technology, helping to inform the sales team on product and solution offerings.
• Collaboration: Work closely with sales, project management, and support teams to ensure smooth transition from pre-sales to post-sales implementation.
• Customer Focused: Ability to assess customer needs and design solutions that align with their security objectives.

Behavioural Competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Computer literate – PowerPoint, Word, Excel, Outlook
• Design tool / Software skills
• Excellent telephone skills
• Adaptability
• Accountability
• Self-Motivation
• Negotiation
• Persuasiveness
• Presentation skills
• Resilience
• High level of Integrity

Preferred Qualifications:

• Minimum of 4 years related experience
• Experience working with vendors and manufacturers of security products like i.e. Hikvision, Axis, Bosch, Gallagher, Milestone and Impro.
• Practical experience in networking, network security and configuration of video management systems.
• Background on Video storage calculations and server designs.

Minimum Qualifications and Experience:

• Post Matric qualification or equivalent
• In-depth knowledge of security technology systems, including CCTV, access control, intrusion detection, alarm systems, and network security.
• Professional and well presented at all times
• Ability to work under pressure and for extended hours, if required
• Must be prepared to travel
• Valid driver’s license
• Reliable car
• PSIRA grading for position – Grade C (Company Requirement)
• Experience: 4 years of experience in a pre-sales, sales engineering, or technical consulting role in the security industry or a similar field.
• Excellent written and verbal communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Strong analytical and problem-solving abilities to design effective and efficient security systems.
• Relevant certifications are a plus.