Job title : Customer Success Executive PE
Job Location : Gauteng, Johannesburg
Deadline : November 29, 2024
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About the Role
- Customer Success Executive who will be charged with monitoring, supporting, and resolving drivers issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders.
What You’ll be Doing
- Ensure that vehicles are utilised optimally on the platform
- Monitor and optimise driver’s KPIs (Trips, Supply Hours, TPH, Earnings, Acceptance Rate, Cancellation Rate, Remittance Rate)
- Drivers Daily Contact Check via various communication methods.
- Cash collection of accounts in arrears
- Following policy and procedures of initiating recovery of vehicles
- Contribution of innovative ideas and continued improvement ideas.
- Daily and weekly presentation on data findings and statistics.
- Market Analysis (product, challenges, drivers feedback, and so on)
What You will need for this position
- Degree in any discipline is an added advantage
- 4 years experience in customer care/support roles for driver management/logistics operations for performance /Call centre.
- Experience in the logistics / e-hailing industry is an added advantage
- Proficient in the use of Microsoft Suites (Excel, powerpoint, word).
- The candidate must be meticulous .
- Have Debt collecting experience.
- Ability to work in a fast and high pressured working environment
- Critical thinker
- Ability to work with cross functional teams.
- Experience with handling data and financial information.
Key Metrics
- Vehicle Utilisation
- Weekly KPIs attainment
- Weekly active driver compliance.
- NPS
- Cash collection rate.
- Daily drivers contact check
- Weekly issues resolution rate
- Weekly vehicle inspections
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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