Service Desk Technician (Applicable to Internal Candidates Only) needed at Mintek

Save 7 hours ago

Job title : Service Desk Technician (Applicable to Internal Candidates Only)

Job Location : Gauteng, Randburg

Deadline : November 29, 2024

Quick Recommended Links

Job description

Service Desk

  • Serve as the first point of contact for users seeking technical assistance either remotely, or in person, or over the phone.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Perform troubleshooting (remotely/in-person/telephonically) through diagnostic techniques, pertinent questions, programs, and implement the solution(s).
  • Escalate unresolved technical problems to the next level of support personnel with the next level of difficulty.
  • Record events and problems and their resolutions logs
  • Install computer peripherals for users and connection of office automation devices
  • Identify and suggest possible improvement in procedures
  • Run reports to determine malfunctions that continue to occur
  • Install, assess, troubleshoot, maintain, and upgrade computers and equipment of different types, including copiers, printers, and scanners, of all users so that they perform optimally.
  • Support and maintenance of conferencing facilities and software, projectors, desktop/laptop setup, roll-out, and upgrades 
  • Manage Service desk tickets on time
  • Support and participate in relevant disaster recovery activities
  • Incident and Problem Management
  • Configure and distribute ICT Assets

Backups

  •  Perform desktop, laptop backups and data restores
  • User Training
  • Train computer users (Write training manuals or how-to videos).

Minimum requirements

MINIMUM EDUCATION & EXPERIENCE:

  • Relevant ICT degree such as Bachelor of Technology computer systems, Information Technology, Networks
  • Any professional certifications such as MCSE, A , N and Security is an added advantage
  • 2-5 years minimum relevant experience

TRAINING: 

  •    ITIL foundation
  •    Network Administration
  •    Project Management
  •  O365 Training

REQUIRED KNOWLEDGE:

  •   Excellent verbal and written communication skills
  •   Customer-oriented and cool-tempered
  •   Ability to diagnose and resolve basic issues
  • Good understanding of computer systems, mobile devices, and other tech products
  •   An openness to learning new technologies
  •  Tech-savvy
  •   Telephony 

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • ICT jobs