Job Description

• To conduct comprehensive identification of all key operational risks in allocated Business Unit and provide guidance on 
• mitigation to ensure compliance that align to FirstRand operational risk frameworks and policies
• Control expenditure and identify process improvements to contain and reduce costs
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
• Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes
• Engage with relevant stakeholders to keep abreast of status of relevant projects.
• Review and challenge information provided by Project Management Office (PMO) to ensure accuracy.
• Report on critical projects status to contribute to delivery against set timelines
• Prepare and maintain risk management documentation and risk reports to ensure achieving the operational risk strategy
• Track and include in monthly report the progress towards achieving the operational risk strategy at defined intervals
• Prepare clear and concise operational risk profile report with focus on key risks, mitigating actions, operational risk themes, trends and emerging risks
• Interpret the strategy and implement active risk reduction by informing and looking at the key risk indicators (KRIs), re-assessing, and ensuring the control environment is perceived relative to risk appetite as well as ensuring changes to reduce, tolerate or mitigate risk are made accordingly
• Create practical and effective delivery plans to execute on the FirstRand operational risk frameworks and policies in business
• Implement operational risk control monitoring plan with focus on monitoring key controls based on key risks, identified operational risk themes, management needs and agreed combined assurance areas of focus
• Provide feedback on results of monitoring activities to enhance operational risk control environment
• Engage with business unit to understand business, drivers, current concerns and future plans to mitigate risk to proactively identify and anticipate risks (including emerging risks)
• Identify, analyse and respond to different types risks including risks associated with critical handovers interdependencies between business
• Conduct analysis to evaluate risk and make recommendations to mitigate risk
• Develop appropriate solutions to identify losses and risk exposures and facilitate the effective implementation thereof
• Ensure business continuity management plans are reviewed and tested and aligned to business continuity strategy
• Work with relevant stakeholders to ensure comprehensive identification of all key operational risks Assist business to identify risks, inherent key business processes, new products, business projects and key outsourced and insourced arrangements and critical third-party service providers
• Identify key processes and ensure all are documented with appropriate controls
• Identify process design flaws and associated operational risks and controls and management initiate appropriate corrective action to mitigate the identified operational risks
• Apply established Risk tools to identify, evaluate, report and monitor risk processes i.e. Key Risk Indicators (KRI’s), Risk Scenarios, Risk Appetite, Critical Spreadsheets, Process for Risk and Control
• Identification and Assessment (PRCIA) Assist business with risk assessment process
• Provide guidance on risk mitigation solutions that align to FirstRand operational risk frameworks and policies
• Drive a combined assurance approach to risk assessment by engaging with line management, specialist risk areas and internal audit management on key risks matters in assessing risks
• Ensure comprehensive risk assessments are conducted
• Support business unit in identifying and quantifying the key risks of the entity and the monitoring thereof and approve, coordinate, and monitor the Risk Assessment and Risk Management processes of the business unit
• Approve the design of business risk processes that will ensure that risks are managed properly
• Ensure performance, risk exposures and corrective actions are reported in a format and frequency agreed with franchise risk management and enterprise risk management (ERM)
• Monitor appropriate implementation of corrective actions
• Identify process flaws and risk management issues and initiate corrective action to ensure acceptable risk management standards are maintained within the segment
• Compile, analyse and escalate risk reports through appropriate governance structures and ensure all risk management and loss containment activities are timeously performed as agreed with ERM and business entity management
• Develop, encourage and nurture collaborative relationships across FRG
• Participate in planned activities that are appropriate for own development
• Display and encourage an appreciation of teamwork and inclusivity