Job Knowledge, Skills and Experience

• BTech/Honours Degree in Information Technology/Information Systems or equivalent qualification.
• At least 5 years’ experience in IT industry and should have been certified on two of the following:
• Microsoft Certified Solution Expert (MCSE)
• Microsoft Technology Associates (MTA) Database Fundamentals
• MySQL Certified Developer
• Certified Database Administrator (CDA)
• Any Microsoft SharePoint certification is required to be considered on this position.
• 1 – 2 years of hands-on experience with SQL databases.
• Familiarity with database management systems (DBMS) like my SQL, PostgreSQL, or Microsoft SQL server.
• Experience in automating IT processes.
• Knowledge of IT security best practices.

Key Performance Areas / Principal Accountabilities

SQL Server:

• Maintain a SQL Server 2-node cluster servicing 18 active instances.
• Oversee the migration of SQL instances to the cluster, ensuring minimal downtime and data integrity.

MIM 2016:

• Automate user provisioning and deprovisioning processes using MIM 2016.
• Remediate issues related to duplicate user accounts with similar names but different staff IDs in Active Directory.

SCOM2016:

• Manage and potentially activate SCOM for operations management as needed.

SharePoint & MS Teams:

• Create, automate, and deprovision SharePoint and OneDrive sites.
• Assign policies for MS Teams to ensure compliance and efficient collaboration.

ASPEN Hysys:

• Perform annual updates of the ASPEN server license for Chemical Engineering process simulation.
• Adapt to the updated licensing policy, which now requires updates every two years to accommodate new software versions.

System Performance and Uptime:

• System Availability: Ensuring that all systems are operational and available to users with minimal downtime1.
• Performance Monitoring: Regularly monitoring system performance and addressing any issues promptly1.

Security Management:

• Security Compliance: Adhering to security policies and protocols to protect data and systems1.
• Incident Response: Effectively managing and responding to security incidents1.

Network Management:

• Network Performance: Maintaining optimal network performance and resolving any connectivity issues1.
• Network Security: Implementing and managing network security measures1.

User Support and Satisfaction:

• Helpdesk Efficiency: Resolving user issues promptly and efficiently1.
• User Satisfaction: Ensuring high levels of user satisfaction with IT services1.

System Maintenance and Upgrades:

• Regular Maintenance: Performing regular system maintenance to ensure optimal performance1.
• Upgrades and Patches: Keeping systems up-to-date with the latest upgrades and security patches1.

Backup and Recovery:

• Data Backup: Ensuring regular backups of critical data1.
• Disaster Recovery: Implementing and testing disaster recovery plans.