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Technical Service Manager needed at Fidelity Services Group

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Job title : Technical Service Manager

Job Location : Gauteng, Johannesburg

Deadline : December 04, 2024

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Duties & Responsibilities:

  • Accountability for the maintenance schedules required to ensure security systems in full working order.
  • Assisting other leaders in each of the teams delivering either Project installation services or Support as and when required.
  • Ensure that Project and Service SHEQ requirements in terms of standard legislative requirements are adhered to at all times.
  • Assist sales representatives with technical design and solutions when required.
  • General staff and administration functions in the Regional Branch relating to stock, subcontractors, invoicing and overhead costs management.
  • Ensure that Contractual obligations understood and executed to mitigate and protect company against any legislative penalties contractually bound to.
  • Ensure accurate costing for maintenance contract services to ensure accurate monthly, quarterly and annual costs calculations by utilising the incident management solution.
  • Ensure all staff are sufficiently trained and competent in order to carry out work in accordance with company standards, health and safety legislation in accordance with a staff grading system.
  • Work close together with regional stores personnel to ensure sufficient stock levels available to assist in the fast and efficient service and maintenance requirement according to contractual timelines.
  • Manage quality installation standards during projects to service handovers with required technical documentation for after-installation service capabilities.
  • Scheduling and planning of resources for productivity with technical coordinators.

Minimum qualifications and experience:

  • Matric and Code 08 driver’s license.
  • Management certification (MDP or similar)
  • PC literacy courses (MS Office) or certifications.
  • PSIRA registered
  • Electronic Security Equipment k in CCTV, Offsite monitoring, Access Control, Building Management Solutions, Perimeter detection and Retail Security Solutions (Sensormatic EAS, RFID Solutions, Occupancy)

Skills and Attributes:

  • Customer focussed
  • Values driven
  • 5 – 10 years’ experience in the management environment – Electronic Security Solutions across industry verticals
  • Financial Acumen and
  • Hands-on, technical and operational ability
  • Strong written and verbal communication skills
  • Ability to communicate at all levels
  • Be able to work under extreme pressure with flexible hours
  • Accountability
  • Balances Immediate and Long-Term Priorities
  • Managing Diversity
  • Very good planning skills
  • Time management
  • Attention to Detail (quality)

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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