Responsibilities

• Warranty Helpdesk support through Telephone, email, SharePoint raised queries with 24 hours response time.
• Overall responsibility for the maintenance and launch of warranty systems for like OWS, BSI and any interface projects as required by the GWO
• Market systems support: managing running changes and launch of warranty systems interface such as OWS/BSI/DMS.
• Support BSI system improvements project related to Warranty for ease of document authenticity, retention in support of warranty audit requirements as part of the GWO governance.
• Ensure timely processing of Warranty queries and overall warranty administration functions like Dealership/Distributor labour rate and Impocost updates.
• Support all warranty training, auditing and claims assessing processes and administration as part of GWO governance.
• Execution of warranty spend avoidance process by reviewing Wear check reports, validate warranty applicability and raising queries accordingly using relevant WSI codes.
• Maintain issue tracking sheet for systems issues and common queries raised and ensuring closure.
• Implementation of process improvements derived from issues raised by Dealerships and Distributor to improve on Customer satisfaction.
• New Dealer & Distributor launch and systems setup for all warranty requirements for SAF and SSA.
• Collaborate with QVM (Qualified Vehicle Modifier) Department to ensure accountability of the Warranty for modified vehicles.

Qualifications

• National Diploma in Computer Engineering, Information Technology, Electrical/Electronic Engineering,
• Min 5+ years in automotive industry, Motor Vehicle Technology or Master Tech Qualification workshop knowledge is an added advantage.
• Proven expertise in IT systems, service, and customer satisfaction industry and / or environment in a warranty will be a definite advantage.
• Experience in Warranty Operations, and good knowledge of the Warranty and Policy Manual
• Must possess a valid driver’s license; ability to travel across South Africa for several days at a time is required.