Job Summary

• Integrated Channels a division within Everyday Banking Alternative Channels is looking for Strategic and Technical Salesforce Head of Technology.
• Are you an expert in Salesforce solutions, passionate about driving digital transformation, and ready to lead a team of talented professionals? We are seeking a Salesforce Head of Technology to oversee and shape our Salesforce initiatives, ensuring innovation, efficiency, and seamless integration across our systems.

About the Role

• As the Salesforce Head of Technology, you will play a pivotal role in designing, implementing, and optimizing our Salesforce platform to align with business goals and enhance user experience. You’ll lead a team of developers, consultants, and administrators to deliver cutting-edge solutions that maximize the value of our Salesforce ecosystem.

Job Description

Responsibilities:

• Strategic Leadership: Define and execute the Salesforce roadmap in collaboration with senior management, aligning it with Absa objectives and digital strategies.
• Solution Architecture: Design scalable and efficient Salesforce solutions that meet complex business requirements, integrating with third-party applications and other enterprise platforms.
• Technical Oversight: Oversee all aspects of Salesforce development, ensuring high performance, reliability, and security in line with best practices.
• Team Management: Lead and mentor a team of Salesforce professionals, fostering a collaborative and innovative environment.
• Stakeholder Engagement: Partner with cross-functional teams, including Digital, Product Solutions, Customer Value Management, and Integrated Channel Sales and Service, to gather requirements, provide insights, and deliver value-driven solutions.
• Continuous Improvement: Champion the adoption of new Salesforce features, tools, and trends, keeping our organization at the forefront of CRM technology.

Qualifications:

• Extensive experience in Salesforce architecture, development, and administration. 
• Proven expertise in Salesforce platform customization, integration, and data modeling.
• Strong understanding of Agile methodologies and experience with DevOps practices.
• Exceptional problem-solving skills, with a strategic mindset and the ability to manage multiple projects effectively.
• Outstanding communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Demonstrated experience, particularly in the Finance sector
• Practical experience on Sales Cloud, Service Cloud, Financial Cloud, Data Cloud, Marketing Cloud as well as Experience Cloud.

Why Join Us?

• Innovative Environment: Join a forward-thinking team that encourages creative problem-solving and values your expertise.
• Career Growth: Be part of an organization that prioritizes professional development and offers continuous learning opportunities.

Education

• Bachelor’s Degree: Information Technology