Agent: IT Service Desk REF NR : VAC00640 (Re-Advertisement) needed at SITA SOC

Centurion, Gauteng Customer Service Full Time

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Job title : Agent: IT Service Desk REF NR : VAC00640 (Re-Advertisement)

Job Location : Gauteng, Centurion

Deadline : December 07, 2024

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Purpose of the job 

  • To log, classify and categorize IT incidents and requests for IT clients, perform first line support and update calls accordingly, as well as to route call to next level support if not able to resolve.  

Key Responsibility Areas 

  • Availability; Answer inbound calls; Quality of calls; Logged calls on ARS and/or ITSM; First call resolution rate; First Line Support; Post call Survey; Cut Calls. 

Qualifications and Experience 

  • Minimum: Matric (Grade 12) A+ or N+. 
  • Experience: 6 months IT Service Desk/12 months Admin.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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