Minimum qualifications and experience:

• PSIRA registration
• Valid Driver’s Licence
• Minimum 3 to 5 years Technical experience
• Fault finding capabilities with experience including, but not limited to, IDS and DSC alarm panels.
• Matrix from a Technical High School preferred.
• Tertiary qualification in electronics / electronic engineering preferred.

Duties & Responsibilities:

Customer Engagement

• Consult with the customer in order to understand his/her requirements pertaining to the performance and protection offered by the alarm system.
• Review how the existing system fulfils these requirements and what the current shortcomings are.
• Identify the root causes of false alarm activations.

Present a solution to the customer in order to:

• Meet the business objectives to reduce false alarm rates.
• Meet the customer requirements pertaining to the performance and protection offered by the alarm system.
• Agree the solutions and next steps with the customer.
• Provide advice and guidance to the customer on how new technologies and/or equipment might enhance or improve their existing solution/s.

Administration

• Ensure all relevant documentation is completed accurately, neatly and in full.
• Uphold customer satisfaction through diligent attendance to scheduled customer appointments. – Never be late.
• Present customers with detailed written quotations, outlining not only what needs to be done, but also why it important.
• Accurate stock and inventory management.

Solutions Implementation

• Implement the specified solution as agreed with the customer on quotation acceptance.

Ensure that service standards are upheld:

• Check battery on every site
• Test signals on every call
• Proper fault finding
• Neat and straight wiring
• Correct programming
• Correct placement of equipment
• No over or under charging
• Own the customer up until the false alarm situation has been resolved.

General

• Handling of classified information
• Completion of Case Studies to serve as training material for up & coming technicians.
• Teach, coach and mentor wireman and assistant technicians from time to time.
• Teach, coach and mentor overactive coordinators to provide more detailed information upfront leading into a technical visit.

Attributes:

• Results Oriented
• Customer Focus
• Functional Technical Capabilities
• Strong communication skills, both written & verbal.
• Builds Integrity and Trust
• Able to Inspire and Influence.