Key Performance Areas:

• To oversee housekeeping and laundry staff and ensure staff are allocated adequate work daily.
• Checking all units on a check in day, one of each housekeepers’ units to be checked on other days to ensure that housekeeping staff are cleaning to the standards of the resort.
• Checking the checklist against items in the unit before the guests checks in and when the guest checks out.
• Checking upholstery, curtains, public amenities and games rooms daily.
• Ensure that staff are using equipment and consumables correctly and avoiding damage to same & self as well as ensure wastage of consumables does not occur
• Report any maintenance problems at reception and record in the maintenance logbook and follow up to check the request has been completed
• Ensure that the necessary laundry equipment, fire extinguishers & housekeeping equipment is serviced & maintained when necessary
• Controlling and recording spring-cleans, replacement utensils, crockery & cutlery as well as reporting and recording breakages to reception timeously and updating the Breakages register
• Record the issues of consumables and guest supplies as laid down by management.
• Undertaking monthly laundry & linen stock, utensil stock and consumable stock by the last working day of the month, checking the linen stock takes on a weekly basis, checking that daily housekeeping stock issues sheets correspond with consumable stock take
• Issue linen, towels, bathmats etc. from said storeroom as required, checking that linen issued corresponds with linen returned and laundered on a daily basis
• Ensuring that all subordinates are trained according to company standards.
• Alert management of overcrowding in units and / or any unacceptable behaviour.
• Act as a back up to the Housekeeper when off
• Be available as back up for housekeeping
• Deal with and try to solve any housekeeping or laundry staff grievances

Position Requirements:

• Matric
• Minimum 2-years’ experience in similar environment
• Ability to work under pressure
• Good communication skills in English
• Good people skills
• Single staff accommodation provided