Explore the role

• Our client in the hospitality industry is looking for a passionate, enthusiastic, and customer-focused individual who is fluent in French. If you thrive in a dynamic environment, enjoy learning new skills, and are eager to make a meaningful impact with a brand redefining luxury cruising, this is your opportunity to journey with them from start-up to success.

What the role involves:

• Manage Guest Bookings: Handle all elements of the guest journey, from itineraries to hotels.
• Deliver Luxury Service: Provide top-tier support to Travel Advisors and guests via various communication channels. 
• Build Relationships: Strengthen connections with the Travel Advisor and guest communities to support sales efforts.
• Use Technology: Serve as an expert in Salesforce and Versonix Seaware to offer personalized service.
• Improve Processes: Provide feedback to enhance customer support efficiency and quality.

You will stand out if you:

• Are fluent in oral and written English and French
• Have a minimum of 1 year of experience in a contact center ideally within travel or luxury hospitality
• Possess a strong and sophisticated hospitality mindset combined with cultural sensitivity – you understand the diligence and communication skills needed to deal with luxury, international travelers
• Are confident speaking on the phone/video calls, representing a premium brand
• Demonstrate strong admin and IT capabilities
• Are willing to work full-time on shifting schedules, including weekends to support global markets and time zones (office-based, full-time role, with flexible working schedule in shifts- Monday-Sunday with 2 days off