Description

• The TB Support Officer is responsible for providing outreach services from the Site to the Community to provide home visits and symptomatic screening for households and referrals to health facilities for further management, Contact Management of TB Patients and Recall of Lost patients. Capturing of data and completing weekly and monthly stats. Other responsibilities include education, information, counselling, and prevention.

Technical Work Responsibilities

• Identify through screening individuals who are TB-symptomatic but are not in TB medical care by giving referrals, utilizing information about missed appointments, and conducting outreach activities at various community venues and DOH Facilities
• Link patients to Treatment and Care
• Trace Lost to Follow Up Patients and Client/Patient Recalls
• Contact Management of Index Patients
• Work to build the trust and confidence of patients.
• Provide accurate information to patients about TB, preventing further transmission, the benefits and challenges of TB care and treatment, and available services and resources and how to access them.
• Provide personalized assistance to patients to help them enrol or re-engage in medical care.
• Together with case managers and clinical staff, support patients throughout the early part of their care so they participate fully, become educated, and can advocate for themselves.
• Help patients to develop confidence in their participation in TB treatment.
• Work with case managers to assist patients in identifying services to address other aspects of their life that affect their health, such as mental health and substance abuse treatment, domestic violence services, housing programmes, education and employment.
• Co-facilitate support groups and create patient linkage to psychosocial support.
• Comply with all programme protocols, including those regarding confidentiality of patient information.
• Compiling and capturing of daily, weekly, and monthly stats
• Perform other duties as assigned or requested by line manager.

Requirements
Education

• High School diploma/Gr 12 (NQF Level 4)

Advantageous

• Certification as a Community Health care worker

Requirements

• Experience in health promotion and health education
• Ability to operate a mobile device.
• Good verbal and written communication skills
• Good interpersonal skills
• Good counselling skills
• Valid code A Driver’s license
• Valid Professional Drivers Permit (PDP)
• Understanding of specimen handling and transportation
• Fluency in local languages (Zulu, Setswana, English, Sesotho, Xhosa, Afrikaans)
• Practical experience with Road Legislation
• SA Citizen or valid work permit to work in South Africa
• Willing to work overtime.

Knowledge, Skills, and Competencies

• Conflict management and skills
• Problem solving skills.
• Able to work independently.
• Able to work in a Team.