Key Responsibility Areas 

• Perform system testing and installations to evaluate whether ICT products meet the minimum requirements as specified by the client (Internal customer). 
• Assist with the support of the lab infrastructure to enable the unit to deliver on its functions. (Internal business process). 
• Assist with Lab administration during the absence of the lab coordinator thus ensuring continued service delivery to the clients (Internal business process). 
• Report any technical laboratory issues to the technical specialist thereby reducing the time required to resolve those issues resolved (Internal business processes). 
• Support SITA research initiatives in developing proofs of concepts and pilots for research projects by ensuring they have access to the lab infrastructure. (Internal customer). 
• Attend relevant conferences, exhibitions, road shows and regular training to increase a variety of knowledge and skills. (Learning and growth). 

 Qualifications and Experience 

• Required Qualification: 1 – 2-year National Certificate in a relevant discipline / NQF level 5 or accredited specialised courses. A+, N+ certifications are required. 
• Experience: 1-2 years’ experience in the ICT field, including maintenance /enhancements of integrated solutions across multiple hardware and software platforms, including experience in hardware technical support, experience in network administration and support, experience in equipment testing and lab experience.