Position Summary:

• The representative is an entry level Customer Service position and a junior member of the team.
• The role is expected to carry out basic duties.
• Some experience and knowledge of working in a customer service environment is expected, however it is assumed  that they would be trained and will develop experience on all aspects of the role over time.  Some amount of oversight would be required to guide them.

Essential duties & responsibilities

• Processing orders, credits, loan kit queries, repair order requests
• Arranging returns and collections and handling proof of delivery and pricing requests
• Handling  incoming e-mails and calls
• Proactively communicating with internal & external customers
• Investigating and resolving invoice disputes
• Logging and follow up of issue resolution and related communication back to the customer