Key Responsibilities: 

Analysis

• Monitor and analyse the attendance of the sales environment; Provide daily feedback to line managers; Ensure that line managers are addressing the attendance concerns in line with company policy and best practice; provide feedback to HR Business Partners for further interventions.
• Monitor Work Performance of agents on a weekly basis; raise concerns to HR Business Partners; assist with the Performance Improvement Programme Mediation Sessions between the line manager and agent.
• Monitor Work Performance of support staff – assist with performance appraisal
• Monitoring of attrition to identify trends and patterns

 Administration

• Assist line managers by reviewing warnings; make suggestions on changes to be made on the warnings.
• Assist HR Business Partners with disciplinary notices for desertion hearings; setup and attend Desertion Hearings; communicate outcome of hearing to relevant parties.
• Conduct exit interviews
• Update attrition report; analyse data and provide HR business partners with feedback;
• Ensure that all documents are timeously scanned and uploaded onto PaySpace
• Drafting of Job Descriptions for new roles and ensuring current Job Descriptions are updated
• Assist HRBP in CCMA preparation

Provide support to sales managers, department line managers and team leaders

• Provide ongoing support on general HR aspects, in line with company policies and procedures, and HR best practices.
• Promote employee wellbeing and professionalism.

Induction/On Boarding

• Act as a facilitator for induction and orientation of new employees
• Sign off on policies and Contracts for all new employees
• Onboarding of support staff including sign off on policies and contracts

Minimum Requirements :

• Matric with a Diploma/ Degree in Industrial Relations or Human Resources Management is required
• At least 3 to 5 years experience as an HR Officer or in a similar role ideally within a  call center environment
• Solid understanding of Labour legislations – BCEA, LRA, EEA
• Proficient on MS Office