Qualifications & Experience 

Essential:

• B. Degree in Sales and Marketing or Business Management
• Minimum 3 years’ experience in similar role
• Minimum 2 years’ junior management experience
• Basic Financial management skills (Profit & Loss / Balance sheet)
• Valid Code 8 Drivers Licence
• MS Office Intermediate
• Must be able to work independently and under pressure
• Must have a positive momentum, solid work ethic and be results driven
• Effective decision-making skills, planning & implementation and communication skills
• Effective communication skills – ability to inspire, intellectually stimulate, direct action for achieving results

Preferred:

• Working SAP Knowledge
• Technical / Mechanical background will be a distinct advantage

Key Performance Areas

Sales

• Achieve 100% of sales budget units and profitability.
• Monitor sales by channel by branch.
• Continuously increase sales per family customer and per category.

Customer Relations

• Foster trust relationships with customers through actions and proactive support.
• Conduct marketing and promotional activities to enhance sales.
• Qualify new business.
• Investigate product problems and deal with related queries.
• Build and maintain trusted customer relationships and provide product training.

Reporting and Business Acumen

• Collect market data and use intelligently to analyse customer behaviour.
• Report on monthly dealer activity, pricing movement, market changes and competitor strategies.
• Compile monthly/quarterly reports on channel performance.
• Plan and compile itinerary and customer call reports.
• Advise on product range, stock rotation etc.

  Technical Services & Support:

• Provide technical product specific support to customers.
• Customer complaint management.
• Assist with admin and customer on-boarding procedures.