Qualifications & Experience:

• Grade 12 or equivalent;
• A Sports / Club Management Diploma will be an added advantage;
• A valid driver’s license will be an added advantage;
• A minimum of 3 years’ experience working in a 5-star hotel & resort gym / sports / golf club environment at a supervisor or manager level;
• Understanding of children’s activities, golf, cycling, hiking, tennis, and various other sporting codes on offer at Fancourt;
• General knowledge of local authority and government regulations pertaining to employee and public health and safety;
• Thorough understanding of golf (the rules, etiquette, training, equipment, related service, etc.) & facilities management;
• MS Office (Excel, Word, Outlook, PowerPoint) skills and experience on ERP systems.

Duties & Responsibilities (areas and indicators listed are not exhaustive and may be changed / supplemented to accommodate business needs from time to time):

• Ensure the successful planning and execution of new, innovative guest and member activities as part of the leisure offering that will generate revenue and continue to draw participation;
• Participate in the planning, and ensure successful preparation and rollout of exiting, appropriate, and balanced season / festive activities;
• Ensure marketing & communication initiatives are successfully rolled out to ensure maximum exposure and awareness of leisure centre and leisure centre activities / offerings;
• Research and implement latest trends relevant to the leisure offering on the resort – incorporate appropriate information into the leisure offering to ensure the leisure centre and golf academy are meeting and exceeding guest and member expectations;
• Ensure that all facilities are maintained to set legal and industry standards;
• Co-ordinate daily Sports & Leisure, and Kids Club operations;
• Maximize profitability and efficiencies of the sports & leisure department and making sure it tracks against the targets and budgets;
• Recruit, train and develop staff;
• General staff management and performance management;
• General administrative duties including stock takes and ordering of stock for the department and pool & pool loungers;
• Ensure extraordinary customer service delivery and guest satisfaction with the service, facilities and the variety if leisure offerings;
• Deal with all guest and member complaints and resolve them in a professional, timely fashion, liaising with guest relations for any feedback on Medallia and Trip Advisor reports;
• Ensure special requests for child care (special needs, babysitters, etc.) are met.