Reservation Manager needed at Singita

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Job title : Reservation Manager

Job Location : Western Cape, Cape Town

Deadline : December 22, 2024

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Purpose

  • The Reservations Manager is responsible for fostering a collaborative, motivated, and high-performing team culture, ensuring exceptional service standards are consistently met while achieving sales and operational objectives, in a pressured environment. The reservations team plays a pivotal role in Singita providing expert advice and facilitating seamless reservations for local travel trade partners.
  • The Reservations Manager reports to the Revenue Manager.

Key Responsibilities

  • Team Management:
  • Inspire and motivate a diverse team to remain aligned with the company’s goals and priorities.
  • Periodically review team structure to ensure it is designed to optimise service levels.
  • Ensure team members are fully trained and have the information/support needed to fulfil their roles. This includes the training of new team members and the ongoing training of existing staff members.
  • Ensure the optimal coverage in the department at all times. Including leave cycles; public holidays; weekends and emergency cell phone duty.
  • Responsible for the development of team members on an on-going basis.
  • Relationships: 
  • Cultivate and nurture strong relationships with travel trade partners who book through Reservations.
  • Act as the key liaison between international sales teams and lodge teams, ensuring seamless coordination on bookings.
  • Reservations Systems Management:
  • Develop an intimate knowledge and understanding of all systems used by the revenue teams at Singita.
  • Make, amend, and interrogate both the system and reservations.
  • Troubleshoot when issues arise.
  • Support the Property Management Systems Coordinator with rate updates and changes to the system.
  • Fully understand the mechanics of the CRES and PMS systems used at Singita.
  • Support the IT and Systems department in research for what developments there are within the industry that could be adopted by Singita to improve service levels and efficiencies.
  • Inventory Management:
  • Optimize revenue from the team, by effectively managing waitlists, unsellable nights, and applying sales strategies.
  • Group booking management, including specific terms and conditions; seasonality and pre/post supplement charges.
  • Reporting:
  • Must be able to analyze and interpret reports and analytics effectively.
  • Support the Revenue Manager with weekly and monthly revenue and owner reports and analysis thereof.
  • Understand and interpret reports to manage the deliverables and outputs of teams effectively including weekly age analysis, deposit, balance due and consortia reporting.

Skills & Experience

  • Minimum of 3 years working in the hospitality/travel industry – consulting experience would be advantageous.
  • Natural leader and ability to manage a diverse team.
  • Team lead and/or management experience.
  • Excellent communication skills, both written and verbal.
  • Strategic thinking coupled with practicality.
  • Deep understanding of the importance of personalization.
  • Be able to problem solve by interrogating and assessing each challenge as it arises.

Other Attributes

  • Flexible approach to working hours to support a team covering 7:30am-9pm and weekend shifts
  • Ability to work onsite and commute to the company office in Claremont.
  • Personal values align with Singita’s core values
  • Committed to conservation and sustainability personally.
  • A strong willingness to get involved in whatever is needed in the moment.
  • Intuitive care of everyone you work with or encounter.
  • Well-presented, articulate and enjoy engaging with people (personable).
  • Mature, resilient, flexible/adaptable and progressive.
  • High energy with a “never-give-up” attitude.
  • Adaptable and resilient to change.
  • Be a South African citizen or the holder of a valid South African work permit.

How to Apply for this Offer

Interested and qualified candidates should apply using the Apply Now button below.
  • Hospitality / Hotel / Restaurant  jobs