Duties and responsibilities:

• Coordinate the daily operations including administration of the Graduation Positioning System (GPS) contact centre.
• Assist with daily troubleshooting and verification of information with the relevant CTL Focus Area Heads.
• Coordinate daily operations of the GPS WhatsApp and email accounts.
• Develop and implement marketing of the services offered in the GPS contact centre to all registered students.
• Liaise with the relevant UFS student support services regarding relevant student information.
• Capture all engagements on the relevant Case Management Systems.
• Lead the weekly GPS contact centre team meetings.
• Compile weekly and monthly data informed reports of the contact centre (calls, emails and WhatsApp engagements).
• Conduct regular evaluation and monitoring of the contact centre.
• Provide administrative support towards various e-procurement/financial processes and procedures.
• Assist with the recruitment and appointment of all the GPS contact centre agents.
• Provide administrative support towards various human resource processes/procedures.
• Provide general administrative support within the focus area and maintain an effective electronic and other filing systems.
• Provide initial and continuous training, development, and support for the GPS team.
• Assist in preparation, implementation and evaluation of the assigned training workshops and events.
• Compile training materials in collaboration with the UFS Institutional Contact Centre and other student support stakeholders.
• Develop in close collaboration with Project Manager/Focus Area Head, GPS related evaluation and assessments reporting.
• Coordinate and track daily/weekly GPS operational reports and GPS project deliverables.
• Report on project deliverables (i.e. quarterly, per semester and annually).
• Contribute to GPS student support offering from registration through to completion.
• Provide generic academic advising and tutorial support.
• Connect students to student support stakeholders (on-campus professional staff academic and support).

Inherent Job Requirements:

• A bachelor’s degree on NQF Level 7.
• Two (2) years working experience in project coordination/administration/management. 
• One (1) year experience in Teaching and Learning and student support (academic advising and/or tutoring and/or facilitation).

Recommendations:

• A postgraduate qualification on NQF level 8.
• Above average oral and written language competence in English.
• Ability to interact with staff and students in a way that will further collaboration in the development of the academic advising system.
• Results-orientated and able to work independently and in a team.
• A good understanding of academic advising and the South African higher education context.
• Ability to develop and implement student support initiatives.