Duties and Responsibilities

Lecture Room Support

• First line support for computer and lecture venues
• Ensure operational state of computer and lecture venues
• Ensure neatness of computer and lecture venues
• Daily checks of copiers, printers, motorised screens and projectors
• Ensure operational state of wireless infrastructure

Hardware Support

• Assisting user’s with calls relating to Desktops and Laptops
• Assisting user’s with calls relating to photocopiers and printers
• Installation of desktops, laptops, printers and other peripheral components
• Setup projectors for the classrooms

Software Support

• Installing relevant software for users
• Ensuring software is kept updated
• Assisting users with calls related to software (Microsoft Office etc…)
• Administration of the software licensing

End User Training

• Instruct users in use of hardware and software
• Respond to queries related to hardware, software and system operation
• Active Directory Account and Mailbox creation

Maintenance of HIPS

• Diagnose problems with HIPS and campus connectivity
• Administration of TMS (Telephone Management System and EWS (Broadsoft)

Administration and Documentation

• Ensure calls are logged with the Service Desk for any IT related queries
• Assist with administrative tasks
• Updating the hardware or software asset register which includes asset disposal and asset transfer
• Prepare and analyse photocopier and telephone reports

General

• Ensure general neatness of the Server Room, ICT Office and ICT Storeroom
• Manage and maintain the ICT equipment sign out / sign in process

Assessment Support

• Administration and support of IT related tests and exams
• Student AD Exam account administration, KIX script, preloads

Development

• Shadow Senior ICT and ICT Support staff for further development
• Assess and troubleshoot problems on servers

Competencies Required:

• Problem Solving Skills
• Computer Literacy and Systems application
• Communication Skills
• Time Management skills
• Interpersonal skills

Minimum Qualification Requirements:

• Minimum of Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) / A+ / N 

Minimum Work Experience Requirements:

• Not applicable as this is suited to a Graduate.