Purpose of the role 

• To contribute to the success of the store through providing relevant, accurate information to customers, resolving customer queries to the best of your abilities ensuring that customers are always satisfied.  

Main responsibilities 

• Contribute to the success of the company through excellent customer service
• Act as a host/hostess to customers who visit the business premises
• Provide information about the products and services of the business through various channels 
• Resolve customer queries 
• Advise customers on the various processes in the business
• Ensure that customers are satisfied
• Manage the cash desk, assist with orders, exchanges and refunds
• Manage the business’s loyalty program 
• Manage goods returned and liaise with the relevant departments
• Provide cash back on returned goods
• Record all transactions 
• Ensure minimal customer complaints 
• Ensure the speed and reliability of service to customers
• Ensure compliance with till policies and procedures
• Ensure compliance with all internal control procedures
• Delivery high level of the various services of the store: welcome point, loyalty card, etc.
• Ensure exceptional relationship with our customers
• Ensure efficiency in the department to minimise customer waiting time
• Ensure all processes enhance the quality of service offered to customers

Requirements
The successful candidate should have the following skills, experience and attributes:

• Excellent communication skills
• Grade 12 / equivalent
• Excellent interpersonal relations
• Professional, empathetic and friendly
• Previous retail merchandising experience 
• Attention to detail
• Excellent interpersonal relations
• A team player
• Excellent customer service
• Self-confident, hardworking and lives by example
• Retail Experience will be an advantage
• Customer Service experience will be an added advantage
• Passion to serve
• Friendly, helpful, confident and engaging personality
• Genuine liking to working with people
• Exceptional customer services
• Curious and assumes initiative
• Proficiency in English
• Ability to multi-task