Primary Responsibilities Include:

• Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages. 
• Initiate Barista training with existing staff, seasonal staff or event staff. 
• Sharing of Barista knowledge and most importantly excite and interest other members of staff to do the same. 
• Provides prompt, attentive and courteous service to every guest. 
• Provide excellent customer service to guests at all times and ensure guest complaints are addressed or reported in a timely manner. 
• Ensure that guest preferences and feedback is communicated to Management to enhance the guest experience. 
• Assist guests during service with recommendations and selection for perfect pairing with their afternoon tea. 
• Assist with inventory management or stock count when required. 
• Handling cash, credit, and debit card transactions, ensuring charges are accurate, and balancing the cash register. 
• Provide direct service to guests as needed, including, but not limited to, serving tables and seating guests when needed. 
• Assist with the set up and break down of tables and other venue set up requirements at special functions and events, as well as working at the special functions and events, as and when required. 
• Taking inventory and ordering supplies (with the approval of the Outlet Manager) to ensure the outlet and table supplies are well-stocked. 
• Assist with other duties as and when required by management.

Requirements

What You Bring:

• Hospitality qualification advantageous. 
• 1- 2 years relevant experience in a similar position within a 4- or 5-star hotel environment. 
• Excellent communication skills. 
• Exceptional customer service orientation. 
• Knowledge of silverware – advantageous. 
• Good knowledge and understanding of teas and coffees. 
• A strong knowledge of food and beverage pairings