Account Manager – Account Manager Commercial Operations SA needed at MTN

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Job title : Account Manager – Account Manager Commercial Operations SA

Job Location : KwaZulu-Natal,

Deadline : December 26, 2024

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Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)
Key Tasks: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job and the function. Excludes role and leadership / management.

Driving Profitable growth for MTN Business

  • Achieve new business weekly/ monthly and annual sales targets by managing and targeting new business development opportunities for new customer acquisition to MTN.
  • Actively and strategically targeting new business acquisitions 
  • Opportunity Management through cold calling, lead generation, trade show and effective account acquisition planning (New Logos, Win-back Logos, etc)
  • Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
  • Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
  • Recommend ways to exploit new opportunities to grow the business further
  • Provide input into the fine tuning of processes, systems and support in line with changing work practices.
  • Incentivised to find new business opportunities to increase Incremental Monthly recurring revenues
  • Once they close the deal they hand it over to a Revenue Quota bearing sales person

Account management

  • Resolve escalated issues or escalate as appropriate.
  • Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts.
  • Provide regular feedback on competitive threats to MTN business and advise on product/service enhancement requirements.
  • Prepare reports on account performance as required.
  • Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
  • Recommend ways to exploit new opportunities to grow the business further
  • Provide input into the fine tuning of processes, systems and support in line with changing work practices.

Focus on providing exceptional Customer Experience

  • Ensure all customer queries are attended to and resolved within agreed SLA’s.
  • Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.
  • Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
  • Provide advice on the best approach to reach the best results.

Ensuring Appropriate Governance and Quality control Measures

  • Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
  • Maintain quality standards that will enhance the customer experience and cost efficiency.
  • Work consistently according to standard operating procedures.
  • Analyse situations and take necessary action to ensure quality is maintained.
  • Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.

Project Management

  • Develop and drive the execution of agreed projects 
  • Drive the implementation, tracking, monitoring and compliance of Projects
  • Contract management in line with Procurement Policies
  • Co-ordinate project reporting
  • Ensure effective implementation of the integrated project management model 
  • Risk management

Business Analysis

  • Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
  • Identify ways to fine tune policies, processes and systems in line with changing work practices
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems 
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance 
  • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. 
  • Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
  • Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Supervisory / Leadership / Managerial Tasks:  Refers to the responsibilities for directing, guiding, motivating  and influencing others.

  • Adopt a customer centric approach 
  • Build employee relations and collaborative teamwork 
  • Build professionalism, loyalty and commitment to the organization
  • Communicate actively and effectively resolving any potential conflicts that may arise
  • Have the self insight and flexibility to adapt to different situations
  • Live the MTN Brand – change and influence employees behaviour

Minimum Requirements – minimum necessary, and not the ideal / preferred should be included.
Education:

  • Minimum of 3-year degree/diploma in Commerce (Financial /Marketing / Communication) or related

Experience:

  • Minimum of 3 years’ experience in an area of specialisation / 
  • Experience working in a medium organization in Account Management as a Hunter is essential, preferably in fast moving industry
  • ICT Experience is preferable
  • Experience in Large Enterprise is preferable

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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