Product Owner – Call Centre needed at Unifi Group
Job title : Product Owner – Call Centre
Job Location : Western Cape, Stellenbosch
Deadline : December 26, 2024
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Responsibilities
- Understand the software product’s value proposition within the business and market.
- Define and communicate the product vision, strategy, and roadmap, ensuring alignment with business goals.
- Collaborate with stakeholders to gather, prioritise, and document product requirements, ensuring clarity for the development team.
- Lead the entire product development lifecycle, from ideation to launch, ensuring the timely delivery of high-quality solutions.
- Work across teams to promote user adoption and ensure alignment of goals and dependencies for successful product delivery.
- Define and monitor key performance indicators (KPIs) to measure product success and adoption.
- Analyse product trends and usage to refine the roadmap, address pain points, and meet evolving user needs.
- Drive continuous improvement, prioritising and delivering product changes while making informed decisions on trade-offs.
- Perform root cause analysis on issues and lead solutions to resolve them.
- Act as the primary point of contact for all product-related matters, providing clear communication to stakeholders.
- Stay informed about market trends and competitor products.
Requirements
- Bachelor’s degree in IT, Engineering, or a related field.
- At least 5 years of experience in a software product-focused role, preferably within financial services.
- Strong experience with product requirement documentation, stakeholder management, UX, and full product ownership.
- Minimum 3 years of hands-on SQL experience.
- Proven success in delivering and managing complex products.
- Ability to translate business requirements into technical specifications.
- Meticulous attention to detail with a strong focus on order, quality, and accuracy.
- Excellent communication, negotiation, and stakeholder management skills.
- Passion for developing products that solve real user problems and create significant value.
- Enthusiasm for Africa and the challenges of working in a developing world context.
- Willingness to travel across Africa.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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