Responsibilities 

• Conduct second-line support activities and engage in root cause analysis to address and resolve reported issues
• Provide weekend standby support when required.
• Collaborate with cross-functional teams, including developers and product owners, to communicate and resolve quality issues.
• Conduct thorough testing of software applications to identify bugs, defects, and other issues.
• Create and execute test plans, test cases, and test scripts to validate product functionality.
• Document and report defects, ensuring accurate and detailed information is provided for efficient issue resolution.
• Perform regression testing to ensure that previously identified and resolved defects do not reoccur.
• Participate in the design and improvement of testing processes and methodologies.
• Stay informed about industry best practices and new testing tools to continuously enhance the quality assurance process.

Requirements 

• Previous experience in a support or quality assurance role.
• Basic SQL experience.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team. 
• A strong interest in continuous development and upskilling in testing tools and technologies.
• Understanding of software development life cycle (SDLC) and testing methodologies is advantageous.
• Strong analytical skill and logical thinking.
• Good communication skills & strong attention to detail.
• Accurate and high quality result oriented work approach.
• Genuine passion for Africa and a willingness to contribute to projects in a developing world context.