Key Responsibilities

System Management and Support

• Oversee the day-to-day operation of enterprise systems, including ERP, CRM, and other business-critical applications.
• Monitor system performance, identify bottlenecks, and resolve issues to maintain uptime and reliability.
• Provide technical support to end-users and troubleshoot system-related issues effectively.

Integration and Customization

• Collaborate with stakeholders to identify integration opportunities between systems.
• Develop, test, and implement system enhancements or customizations to meet business requirements.
• Ensure seamless integration with third-party tools and platforms.

Data Management

• Manage data integrity and security within enterprise systems.
• Perform data migration, system backups, and disaster recovery planning.
• Develop reports and dashboards to provide actionable insights for decision-making.

Compliance and Documentation

• Maintain system documentation, including architecture, configurations, and user manuals.
• Ensure compliance with regulatory standards, company policies, and IT governance frameworks.
• Conduct regular audits to verify system security and compliance.

Project Management

• Lead or participate in system implementation or upgrade projects.
• Coordinate with vendors, IT teams, and business units to deliver projects on time and within budget.
• Conduct training sessions for users on system functionalities and updates.

Key Skills and Competencies

• Strong understanding of systems such as QlikView, JDE, On-base, SQL management studio, MineStar, IDO, enterprise systems: SAP, Oracle, Microsoft Dynamics, or similar platforms.
• Proficiency in database management (SQL, Oracle DB, etc.) and scripting languages.
• Excellent problem-solving and analytical skills.
• Ability to manage multiple tasks and projects simultaneously.
• Strong communication skills for technical and non-technical audiences.
• Knowledge of ITIL frameworks and system lifecycle management.

Qualifications and Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 3–5 years of experience in enterprise system administration or similar roles.
• Certifications in relevant systems (e.g., SAP Certified Consultant, Microsoft Dynamics 365) are advantageous.
• Experience with cloud platforms such as Azure or AWS is a plus.
• Familiarity with IT compliance standards such as ISO 27001 or COBIT is beneficial.