Systems, Buyer and Customer Services Manager needed at Relx
Job title : Systems, Buyer and Customer Services Manager
Job Location : Gauteng, Johannesburg
Deadline : December 28, 2024
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Responsibilities:
- Recruit buyers for each event, manage budgets, travel logistics (flights, hotels, visas, transfers), and buyer appointments.
- Build and maintain a database of qualified buyers, serve as the main contact, and ensure smooth communication and travel arrangements.
- Conduct industry research, engage with potential buyers, and foster relationships with industry leaders.
- Address buyer and exhibitor queries with proactive solutions and support virtual needs, including profile completion, exhibitor updates, and appointment scheduling.
- Collaborate with the Portfolio Director on the registration process, manage online registration, email communication, application reviews, and workflows.
- Ensure compliance and proper system integration for data and analytics, and support sales and marketing teams with system reporting and training.
- Assist the Portfolio Director in managing budgets and cost control, monitor expenses, and drive cost-saving initiatives without compromising quality.
- Maintain strong communication with stakeholders and third-party suppliers and attend industry events to build and strengthen relationships within the travel and tourism sectors.
Requirements:
- 3-5 years in buyer recruitment, event management, customer service, or a related role within the travel, tourism, or event industry.
- Experience in managing buyer programs, including logistics and client engagement.
- Strong background in managing inquiries and providing proactive solutions.
- Experience in building and maintaining databases and conducting targeted research.
- Familiarity with event registration and management software.
- Established connections within the travel, tourism, or creative industries.
- Certification in event management, business administration, marketing, hospitality, or a related field. Project management certification is an asset.
- Proficiency in English; additional languages (especially French or Portuguese) are advantageous.
How to Apply for this Offer
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