Systems, Buyer and Customer Services Manager needed at Relx

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Job title : Systems, Buyer and Customer Services Manager

Job Location : Gauteng, Johannesburg

Deadline : December 28, 2024

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Responsibilities: 

  • Recruit buyers for each event, manage budgets, travel logistics (flights, hotels, visas, transfers), and buyer appointments. 
  • Build and maintain a database of qualified buyers, serve as the main contact, and ensure smooth communication and travel arrangements. 
  • Conduct industry research, engage with potential buyers, and foster relationships with industry leaders. 
  • Address buyer and exhibitor queries with proactive solutions and support virtual needs, including profile completion, exhibitor updates, and appointment scheduling. 
  • Collaborate with the Portfolio Director on the registration process, manage online registration, email communication, application reviews, and workflows. 
  • Ensure compliance and proper system integration for data and analytics, and support sales and marketing teams with system reporting and training. 
  • Assist the Portfolio Director in managing budgets and cost control, monitor expenses, and drive cost-saving initiatives without compromising quality. 
  • Maintain strong communication with stakeholders and third-party suppliers and attend industry events to build and strengthen relationships within the travel and tourism sectors. 

Requirements: 

  • 3-5 years in buyer recruitment, event management, customer service, or a related role within the travel, tourism, or event industry. 
  • Experience in managing buyer programs, including logistics and client engagement. 
  • Strong background in managing inquiries and providing proactive solutions. 
  • Experience in building and maintaining databases and conducting targeted research. 
  • Familiarity with event registration and management software. 
  • Established connections within the travel, tourism, or creative industries. 
  • Certification in event management, business administration, marketing, hospitality, or a related field. Project management certification is an asset. 
  •  Proficiency in English; additional languages (especially French or Portuguese) are advantageous. 

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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