Key Responsibilities:

Compliance and Risk Management: 

• Maintain the compliance and risk management framework and operating manuals in accordance with legislation and government policy.
• Establish and oversee compliance management plans and monitoring systems to ensure adherence to laws and regulations.
• Identify legislative risks, focusing on areas such as financial services, POPI, and Information Security.
• Monitor industry developments and provide advice and training on compliance matters.
• Manage and report compliance breaches and exposures, preparing reports for senior management and regulatory bodies.
• Liaise with regulators and maintain departmental structures and resources.
• Support the development of risk management policies and procedures
• Prepare and submit all required documentation to the FSCA, including necessary updates to registers.
• Assess compliance levels and implement processes and workflows to ensure adherence to regulations.
• Compile and analyse risk reports for senior management.
• Manage relationships with external compliance firms and review new products before marketing.

Reporting:

• Provide reports to management regarding areas of non-compliance.
• Conduct meetings with relevant stakeholders to discuss compliance concerns.

Communication:

• Develop regular communication methods across all operational departments.
• Collaborate with sales, support, customer service, and project management teams to resolve compliance issues.
• Maintain relationships with external compliance firms.

International Compliance:

• Assist with new business ventures that require alignment with international regulations.

Minimum Requirements:

• Relevant Degree in Risk and Compliance or a related qualification (B Comm/LLB).
• 5–7 years of experience in Risk and Compliance management, specifically within a financial services environment.
• Prior experience in a call centre environment is advantageous.
• Strong understanding of regulatory requirements as defined by the compliance universe document.
• Excellent process management skills and knowledge of audit techniques.