Job Description

• To lead a team of developers on technical projects to ensure that quality and delivery is enforced through code conventions and policies
• Provide input into the budgeting process and monitor utilisation for the financial year according to the operational plan 
• Produce or review budget reports to make sure they accurately reflect work activity 
• Ensure financial documentation is maintained to support accurate record keeping and future legislative requirements  
• Escalate potential budget risks that may lead to increased costs or financial losses   
• Present work proposals on planned activities that will require financial resources  
• Allocate and approves expenditure 
• Collate, analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget 
• Ensure full understanding of customer needs to deliver a quality service 
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards 
• Communicate how customer service solution will be implemented and secures buy-in  
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options 
• Ensure resolution of customer queries and complaints timeously and ownership of issues 
• Analyse customer feedback to help improve customer service 
• Propose ideas to improve customer service 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in  
• Engage in cross-functional relationships to obtain and to provide work support Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets 
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities 
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map  
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement 
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy 
• Monitor customer feedback reports and align processes to maximise efficiencies 
• Understand competencies and skills required for own and employee’s development and performance 
• Identify development needs and select effective solutions to address own and employee development needs 
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required 
• Provide on the job coaching and guidance 
• Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity 
• Partner and collaborate with team members to achieve team success 
• Share information and knowledge that benefits the team 
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared 
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies 
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement

Tech Stack

• Java
• Springboot
• Docker
• Jenkins
• Kafka
• Camunda