Job Purpose

• To grow market share with our bespoke Avo B2B working capital management offering to existing and new Commercial Banking clients.
• To lead, guide, support, and coach front-line and Commercial Card Issuing (CCI) teams to execute effectively upon the business strategy, enabling the delivery of closed loop working capital offering as well as banking solutions to relevant market segments ensuring client centric experiences that builds sustainable client relationships

Job Responsibilities

• Grow the Avo B2B capital management book in line with budgets by building and maintaining client relationships.
• Source new business by presenting Avo B2B and Domestic Transactional Solutions product opportunities to clients.
• Ensure delivery on all targeted products and services as measured through the relevant client, management systems and the contribution statement.
• Achieve quality and turnaround standards through relevant systems, processes, and procedures.
• Understand and respond to client’s business, personal and household needs.
• Understand and apply the bank’s risk and credit policy and manage client expectations accordingly.
• Manage & improve stakeholder efficiency and effectiveness continuously.
• Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems.
• Collaborate and use product expertise to build sound relationships with internal stakeholders, BU and CCI BU to instil trust amongst clients that Nedbank is best placed to manage the complexity of their business, personal and household requirements.
• Maintain effective professional relationships with low to high value profile clients through contact management.
• Engage clients and in a manner that is relevant to their specific circumstances deliver quality client engagements.
• Manage bankers to unearth sales / solution opportunities and to create advocates among their clients.
• Manage escalated client complaint to ensure agile resolution.
• Ensure and apply compliance with Risk standards by completing specified compliance training.
• Execute on the client centric objectives. Ensure adherence to relevant systems, processes, standards, protocols, procedures.
• Improve client service delivery when providing tailor made financial solutions and client service.
• Create a collaborative environment of teamwork that will ensure motivated staff that shares knowledge and information to enable decision making.

Job Responsibilities Continue

• Stay abreast in field of expertise and deliver on the expectations from stakeholders.
• Understand and embrace the Nedbank Vision and Values.
• Attend and apply learning from relevant training programs.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank.
• Culture building initiatives and participate in culture surveys.
• Create a client service culture through various required interventions.
• Participate and support corporate responsibility initiatives.
• Achieve operational excellence by supporting the implementation of business optimisation improvement.

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Preferably completed and obtained a degree in Business / Finance / Marketing (e.g. B. Comm, Certified Associate of the Institute of Bankers)?

Minimum Experience Level

• Minimum 5 years Banking Experience
• Successful history in Commercial Banking CCI Banking Acquisition
• Experience in Business banking CCI & Transactional Banking
• Driving License and own reliable motor vehicle
• Willingness to Travel – Nationally only