WHAT YOU WILL DO

• Responsible to deliver improved customer satisfaction levels
• Support customers with areas of improvement and optimizations on their plants
• Responsible to deliver profitable business growth from allocated sites
• Responsibility to create the relationship with the key people at the site and share leads with the organization, connecting key interfaces
• Walk customer plants and generate leads to take forward
• Focus on after-market business, yet is able to identify the investment/capex opportunities and is responsible to convey the customer requirement to capex sales
• Plans and has full visibility to the activities of any Metso function at the site
• Seeks and coordinates for best resources and channels to be used for customer facing activities
• Understands customer business and is capable to argue Metso’s added value
• Drives site sales activities together with cross organizational site account team and understands customer’s capex and opex related decisions and buying timetable
• Drives account planning and implementation (strategy, relationship, site level budgeting, activity plan, sales roadmap and plan)
• Maintains and shares information of installed base, performance and shutdown schedules and plan
• Orchestrates customer satisfaction surveys and closed loop activities and ensures continuous improvement activities
• Supports Accounts Receivable and Payment Collections
• Active member of the MA Key Account/Global Key Account team I/A

WHO YOU ARE

• Matric (Grade 12)
• Bachelors’ Degree BEng / BSc – Mechanical Engineering
• Minimum 2 to 3 years’ experience working on concentrator plants or experience in Sales or Account Management
• Experience working in a customer-focused and fast-paced professional environment
• Computer literate in Sales Force, Microsoft Excel, Word, Power BI and PowerPoint
• Strong negotiation and influencing skills, with the ability to build trust
• Strong communication skills and a serving leader