Job Description

• IGrow Group of Companies, South Africa’s #1 Property Investment Company is looking for a dynamic and forward-thinking Insurance Administrator to join their team in Cape Town.

Job Summary

• The Insurance Administrator is responsible for providing administrative support to the insurance team, managing policy documentation, processing claims, and ensuring accurate and efficient customer service. This role requires a high level of attention to detail, organizational skills, and customer service abilities, as well as an understanding of insurance policies and procedures.

To qualify for this position, you need:

• A minimum of a matric is required; a certificate or diploma in insurance, finance, business administration, or a related field is preferred.
• FAIS (Financial Advisory and Intermediary Services) compliance and RE 5 (Representative Exam) certificate is advantageous.
• 1-3 years of experience in an insurance, financial services, or administrative role is preferred.
• Familiarity with insurance policies, claims processes, and regulatory requirements.
• Proficiency in MS Office (Word, Excel, and Outlook) and insurance software.
• Strong data entry and record-keeping skills.
• Excellent attention to detail and accuracy.
• Strong organizational and time management skills.
• Effective communication and interpersonal skills for client interactions.
• Problem-solving abilities and the capacity to handle customer inquiries.
• Understanding of insurance regulations and the Financial Sector Conduct Authority (FSCA) requirements.
• Knowledge of FAIS and FICA compliance regulations, if applicable.

Duties and responsibilities include, but not limited to:

• Policy Administration and Documentation:
• Process new applications, renewals, amendments, and cancellations of insurance policies.
• Ensure all client records and policy documents are accurate and up to date.
• Issue policy documentation, endorsements, and certificates in a timely manner.
• Claims Processing:
• Assist in the preparation, submission, and follow-up of insurance claims.
• Ensure claims documentation is accurate and compliant with industry standards.
• Liaise between clients and insurance providers to ensure effective claims resolution.
• Customer Service and Communication:
• Respond to client inquiries regarding coverage options, policies, and claims.
• Provide guidance to clients on policy terms, premium payments, and policy renewals.
• Maintain positive client relationships by providing timely and clear information.
• Data Management and Reporting:
• Maintain client databases and update information as needed.
• Generate reports on policy status, claim progress, and any outstanding issues.
• Ensure compliance with regulatory requirements in all documentation and reporting.
• General Administrative Support:
• Support other team members with administrative tasks as needed.
• Manage filing systems, schedule appointments, and handle mail and correspondence.
• Assist in policy audits and ensure that all files comply with company standards.