Minimum Requirements

• Grade: 12 (NQF Level 4) or equivalent.
• 2 years experience as an assistant manager/Related
• Computer literate – MS Outlook, Excel, Word. MS Teams/Zoom.
• Willingness to work irregular hours, including evenings and weekends and stock takes after hours
• Willingness to be moved from store to store if and when need be
• Willingness and ability to undertake physical hands-on tasks
• Complete an assessment

Competencies

• An absolute passion for the product
• Good interpersonal & communication skills
• Conscientious, attentive to detail, accurate
• Good staff management and development skills
• Sense of urgency, enthusiasm and high energy level
• Assertiveness
• Customer centric approach
• Ability to work under pressure
• Motivation, self confidence and the use of initiative
• Team player who is results driven.

Key Responsibilities

Customer Journey:

• Customer centric approach
• Ensuring customer service standards are rigorously applied
• Attending to all customer service requests, advertising on product and services. Ensure that VM standards are adhered to and execution of all plans and promotions.

People Management: (Assist Store Manager with functions)

• Manage all people related aspects on an ongoing bases for staff.
• Able to deal with employee shortcomings if/when needed.
• Assist with recruitment on a store level according to company policy and procedures.
• Assist with Identify training and Development initiatives for employees.
• Assist with performance management – focus on talent management and succession planning.
• Able to lead and manage a team of employees.
• Assist with identify training initiatives and develop staff accordingly.

Daily Operations/Stock Management/Risk Management:

• Opening and locking of store in accordance with the company security procedures
• Conducting start & end of day reporting and procedures
• Conducting administration (staff scheduling & leave, invoices, pricing, costs, floats & banking, expense control, reconciliations, CDC and head office instructions etc) per company standards and procedures
• Ensuring merchandise is offloaded, captured, packed, merchandised & displayed per company policy
• Monitoring quality and controlling soilage of merchandise and taking appropriate action
• Controlling shrinkage
• Ensure that OHS standards are adhered to at all times

Sales/Promotions:

• Promoting sales to achieve budgets and monitoring sales, turnover and participation.
• Conducting promotions
• Implementation of markdowns and RTC’s