Purpose

• To provide SMME clients with professional telephonic advice and claims assistance. Must be able to advise mandate holders and manage panel attorneys on mainly commercial, civil and labour-related matters.

Key Areas of Responsibility

• Efficient administration of commercial, civil and labour claims according to prescribed procedures and relevant legislation applicable;
• Manage and finalise complex legal claims;
• Be able to appoint attorneys and manage the progress of claims and ensure that they are being attended to diligently;
• Drafting of various commercial contracts;
• Ability to work independently whilst providing quality service to covered clients;
• Ensure that all communication (written and oral) with clients and attorneys are of a professional standard;
• Provide recommendation to management on speedy and efficient finalisation of claims;
• Mitigate business risk in claim handling;
• Ability to manage external legal costs; and,
• To ensure that overall performance and quality is in line with Company standards and Policy Protection Rules (PPR) regulations.

Qualification and Skill Requirements

• Candidate must have strong customer centric values and critical thinking/problem solving skills
• Must be an admitted attorney;
• Minimum of 2 years practical experience within a law firm is essential;
• Gound legal knowledge in commercial, civil and labour claims;
• A proven track record of drafting pleadings and legal representation at Magistrate Court and CCMA;
• Drafting of pleadings and experience in High Court rules and procedures will be beneficial; and,
• Experience in taxing legal costs and/or drafting bill of costs.