Description

• Installation and maintenance of ICT hardware, software and network equipment.
• Installing, upgrading and providing user support on software.
• Setting, Maintaining and monitoring security of the network and applications.
• Consult with Senior Systems Administrator/ICT Service Delivery Manager or CO Engineers where required to ensure information systems operate effectively.
• Performing backups in line with DRP, BCP and Backup and Restoration policies.
• Provide 2nd and 3rd line support to End Users as per ITSM call log system.
• Managing relationships with End Users and Management in absence of a Senior Systems Administrator.
• Ensuring effective delivery of ICT Strategy initiatives and projects.
• Maintain hardware and software asset register as well as the hardware leasing register and ensuring effective lifecycle planning processes.
• Taking part in management through reporting to the internal Institute ICT Committee and report monthly to the ICT Service Delivery Manager in absence of a Senior Systems Administrator.
• Manage the telephone system environment, including creation deletion and changing of telephone extensions and the creation and deletion of PIN codes for external dialling.
• Distribution of detailed telephone reports from Telephone Management System.
• Manage the printing environment, including the creation and deletion of printing codes/user accounts.
• Assist SCM through consultation with the acquisition of ICT related Services and equipment requested by the institute.
• Manage and/or assist with corporate projects such as hardware refresh (Desktop/Laptop/Servers) or new service deployment, or current system expansions.

Requirements

• National Diploma in IT or related profession.
• A minimum of 2-3 years of experience in an ICT Support function.
• Microsoft certification will be an advantage.
• ITIL certification will be an advantage.
• Excellent interpersonal skills.
• Communication and planning skills.