Job Description

• To provide a branch reception function by identifying the customer’s needs, recording, monitoring and allocating the customer to the appropriate area for assistance whilst maintaining a high level of integrity and ethical standards.

Qualifications

Minimum Qualifications

• National Certificate (NQF5 FAIS recognised qualifications)

Experience

• 1-2 years branch banking experience with exposure to customer enquiries
• Proficiency in English, both written and verbal
• Basic computer skills, including familiarity with Microsoft Office suite
• Knowledge of basic banking products and services
• Strong customer service orientation

Additional Information

Behavioural Competencies

• Meeting Timescales
• Completing Tasks
• Showing Composure
• Articulating Information
• Team Working