REQUIREMENTS :

• Bachelor’s Degree (NQF 7) in Computer Science or Information Technology or equivalent qualification.
• 5 years of experience in middle management or senior managerial level.
• Knowledge and or qualification in a recognized framework for ICT service and Microsoft Windows. Knowledge of current technologies and products used in the industry. Understanding of computer systems(Hardware/software) and networks.
• Experience in controlling information technology budget. Ability to develop and implement outcome based performance management system to support achievement of department goals and objectives.
• Knowledge of government prescripts. Strategic capacity and leadership, programme and project management, team player. Service delivery innovation, presentation skills, planning and organizing skills. Communication (verbal and written) skills. Drivers licence.  

DUTIES :

• Provide strategic direction to the department with regard to information communication and technology environment. Develop and manage the implementation of Information Communication Technology (ICT) policies and procedures.
• Manage ICT support provision to system users. Develop standard operating procedures and best practices, including providing written protocols and guidance to ICT staff and to end-users.
• Oversee provision of end-user services, including help desk and technical support services. Manage service level agreements with providers of outsourced IT strategy and budget. Manage and provide ICT project monitoring and reporting.
• Ensure alignment of ICT projects to business objectives, provide projects standards and frameworks. Provide and manage contract management services and ICT projects.
• Manage backup and restore for systems, applications and database. Manage anti-virus deployment and support, provide firewall and proxy support services.
• Manage and oversee the overall ICT security standards. Manage servers, security solutions, network hardware and equipment. Manage and provide auxiliary services, oversee security management services, provide food service aide, receptionist and cleaning services.
• Facilities management and Auxiliary Services, Minimum Information Security Standards (MISS) and Safety and Security of both employees and the building. Implement the Facilities Management Plan, Environmental Sustainability Plan and the Disaster Recovery Plan.
• Manage resources of the Directorate (human and financial).