Job Description

• To support the Business Relationship Manager by analysing credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship
• Analyses credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship
• Year on year revenue growth versus budget for team portfolio
• Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards
• Act as the point of contact for the defined customer portfolio.
• Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer
• Manage the growth of active customer Account Base to increase client base
• Ensures a competent portfolio management as well as asset and liability growth
• Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the growth of active customer Account Base to increase client base
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships
• Convert identified leads into successful sales
• Achieve individual targets as set according to appropriate business area or sales plan
• Comply with governance in terms of legislative and audit requirements
• Manage the % of facility documents outstanding in excess of 60 days after renewal as measured by Collateral team per BS Team / region based on facilities approved and documents submitted
• Ensure effective Data Management by ensuring expired limits are attended to against set target
• Prepare credit proposals for review by the Credit Product House
• Compliance with procedures and processes
• Keep abreast with what’s happening within the market place and more specifically with regards to process and credit policy
• Manage own development to increase own competencies