Role Purpose    

• The purpose of this internship is to provide you with industry exposure and learning opportunities for individuals interested in pursuing a career in the financial services and insurance sector. As an intern, you will play a key role in supporting various departments, such as underwriting, claims, risk, and finance, among many others. You will have the chance to apply theoretical knowledge to real-world scenarios, gain insight into industry best practices,develop an understanding of our products, customer needs, and market trends. Although completion of the Internship does not guarantee full time employment, it allows invaluable experience for you to kick-start your career! Should you be successful, you will be employed for a period of twelve (12) months, with a monthly stipend of R8 500.

Requirements    

• Only South African citizens are eligible to apply
• Applicants must hold a degree 
• Applicants must be currently unemployed
• Applicants must have not participated in an internship before
• Proficient in Microsoft Office

Additional Information

• Please attach a copy of your qualification and academic results Please note that we will not accept any emailed applications, all applications should be submitted online. If you require any further information, please contact the recruiter. You can expect feedback on your application within 4-6 weeks of the closing date.

Duties & Responsibilities    

• CLIENT Foster and nurture relationships with clients, internal, and external stakeholders, cultivating a network built on trust and respect. Adhere to service level agreements for clients and stakeholders, managing expectations effectively. Provide recommendations for enhancing client service and ensuring fair treatment, proactively improving service quality. Participate in a culture promoting meaningful relationships, encourage open feedback, and uphold exceptional client service standards. Monitor and enhance turnaround times and quality standards, swiftly resolving issues to elevate client service delivery. Drive the achievement of client service delivery goals, aligning with predefined standards for expert advice and service. Manage client queries efficiently, ensuring accurate resolution and utilising feedback to refine client service and operational processes.
• PEOPLE Building strong relationships and fostering positive expectations among colleagues. Continuously enhance expertise in industryspecific knowledge, applying it effectively in specialised areas. Positively influence and support change initiatives. Encourage a culture of innovation, actively developing, sharing, and implementing new ideas within the team. Promote a workcentric mindset, emphasising productivity, service excellence, and quality management. Take ownership of career development, proactively driving personal and professional growth opportunities. Exhibiting the core organisational values consistently.
• FINANCE Identify solutions to enhance costeffectiveness and operational efficiency, driving financial prudence. Escalate unresolved policy and governance compliance issues, facilitating thorough investigation and resolution. Participate in risk identification processes, communicating recommendations effectively in relevant forums.

Competencies    

• Examining Information: Analyses and processes information asks probing questions strives to find solutions to problems.
• Interacting with People: Is lively and projects enthusiasm is talkative in making contact is focused on interacting and networking with people.
• Articulating Information: Is articulate in giving presentations is eloquent and explains things well projects social confidence when articulating information.
• Thinking Positively: Is optimistic and positive recovers easily from setbacks and obstructions is jovial and projects cheerfulness.
• Embracing Change: Copes with change and variety tolerates uncertainty and ambiguity adapts to new challenges.
• Team Working: Works participatively with others is democratic and encourages team contributions collaboratively involves others in decisionmaking.
• Following Procedures: Conforms and adheres to rules closely follows instructions and procedures minimises risks by sticking to processes.
• Upholding Standards: Behaves ethically and justly is discreet and maintains confidentiality meets commitments by acting with integrity.