Role Purpose    

• Responsible for the coordinating the evaluation of the claims oversight and monitoring within the Technical Claims team and other stakeholders to ensure that all technical support functions are executed timely and in accurate manner. To support Technical Claims executive and Technical Claims Specialist with monitoring and tracking the progress of all allocated tasks and responsibilities. To ensure compliance and implementation of policies and procedures, organise and plan team projects to meet deadlines.

Requirements    

• Matric
• Computer Literacy(MS Word, Outlook and Excel)
• Comfortable with Insurance Systems
• Legal Qualification/Relevant qualification
• At least 1 year in a technical claims environment 
• Intensive knowledge of insurance products 

Duties & Responsibilities    

• Provide administrative support to the Technical Claims Team
• Dealing with customer and stakeholder enquiries, monitoring the progress of execution and ensuring that all claims are dealt with swiftly and efficiently
• Ensuring that OSTI/Arbitration and representations are dealt with swiftly and efficiently
• Keeping the team up to date with any process changes
• Liaising with external parties, to ensure that the team has the necessary information to make informed decisions about any claims
• Assisting with the day -to – day management of the claims oversight and monitoring, ensuring that it is as efficient as possible
• Ensuring that all documentation is collected, and the customer levels and SLAs are maintained
• Organise and manage the processes within the team
• Analyse claims data and trends
• Monitor and manage the team’s delivery and execution
• Ability to effectively communicate via phone and email
• Duties are completed accurately and delivered with high quality and in a timely manner
• Planning and accomplishment of goals with a degree of creativity and latitude
• Provide support to the Technical Claims Specialist
• Take dictation and accurate minutes of meetings
• Generate reports and handle multiple projects
• Develop administrative staff by providing information and oversee/supervise the work of junior staff
• Contribute to team effort by accomplishing related results needed
• Carry out administrative duties such as filing, typing, copying etc
• Write letters and emails on behalf Technical claims specialist
• Maintain computer and manual filing system and co-ordinate office procedures
• Develop and update administrative systems to make them more efficient
• Resolve administrative problems, receive, sort and distribute emails and manage team appointments

Competencies    

• Good interpersonal skills
• Negotiation skills
• Communication skills
• Attention to Detail
• Ability to work under pressure
• Team player