Job Purpose

• To work with business and projects to identify areas where business processes and performance can be developed or improved.  The aim is to apply business process principals in the analysis of As Is business operations and the creation of the To Be business operating models and business process artefacts.

Job Responsibilities

• Proactively plan process deliverables based on relevant project delivery method
• Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time. 
• Independently participate in As Is and To Be discovery, analysis and design using relevant analysis techniques
• Assist in business value & ROI assessment
• Assist in the implementation of performance measurements
• Understanding of process and workflow streamlining, problem resolution, change management, rules capture and rules coding
• Contribute to value chain analysis (cross functional process mapping) and linking business strategy to process architecture
• Understand process improvement & Enterprise Architecture frameworks
• Understand process measurements focusing on what metrics to capture and where how to capture them in the process
• Understand when and how to use simulation to measure performance improvement
• Understand and apply industry and company change management policies and practices to process initiatives
• Understand and utilise facilitation capabilities to plan and manage the stakeholder transformation
• Collaborate and coordinate with internal and external stakeholders, including other Nedbank clusters
• Identify training needs for business operation changes and obtain and schedule training and competency testing
• Develop communication plans that will facilitate the planned changes
• Providing progress reports to relevant stakeholders 
• Ability to use BPM related tools including project planning and tracking
• Understand how BPMS and RPA tools are used
• Understand big data concepts and how it will be used for research, customer experience management, and information mining
• Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
• Ability to review project plans and help the project manager define technology needs
• Ability to work with the solution project manager and it to determine the best approach for the technical support side of a solution
• Able to apply Nedbank process methods and practices on process initiatives
• Understand the required risk controls within the risk appetite within their customer domain

Job Responsibilities Continue

People Specification

Essential Qualifications – NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Computer Science/Information Systems/ Industrial Engineering / Business Degree / NQF 7

Essential Certifications

Preferred Certifications

• LEAN/ SIX SIGMA – Yellow belt / CBPP/ Business Analysis

Minimum Experience Level

• 3 – 5 years’ experience 
• Demonstrated proficiency of BPM, Change Management, and other methods that are part of a collaborative team. Demonstrated leadership on small-to-medium process and performance improvement engagements