Job Description    

• RCL FOODS is on the hunt for an experienced and analytical HRIS Controller for their Group Services Division. The role will report to the HR Information Systems and Project Manager and will be based in Durban (Westville).
• The incumbent will be responsible for the implementation and control of best practice Organisational Management (OM) on SAP HCM. Drive and enable the effective and accurate utilization of OrgChartNow, HR workflows, Sharepoint, HR Manage, reporting tools and interfaces. Provide ongoing input and support in HR Information Systems process improvements and HR Shared Services projects. Maintain the integrity of HR controls and audit requirements in administering applications and workflows. Provide specialist guidance and effective facilitation of competency-based training in HR Information Systems and provide HRIS support to both HR Practitioners and employee end-users.

Minimum Requirements    

• Relevant Degree or equivalent preferably with an Information Systems focus.
• Valid Code EB drivers’ license.
• 5 years relevant experience in a HR Information Systems / SAP System function or similar environment.

Knowledge:

• SAP Organisational Management principles and practices.
• Business processes and SOP’s.
• Cross application systems integration.
• Organisational and Divisional Policies and Procedures.
• Root cause analysis and problem-solving methodologies.
• Structured system testing methodology (UAT).
• SharePoint administration level (permissions, document management, interfaces, configuration and web applications).
• Silverlight / AFX Workflow administration and configuration rules.
• Excel super-user level.
• OrgChartNow super-user level.
• SAP HCM modules.
• Data manipulation using LSMW (SAP Maintenance Workbench).
• Systems analysis skills.

Duties & Responsibilities    

• Organisational Management (OM):
• Operate as an internal consultant to embedded HR Teams on the controls and implementation of OM best practices and associated HR Business processes.
• Manage the creation and updating of HR information into the relevant HRIS systems and assure the integrity of the data.
• Evaluate SAP OM configuration to determine the appropriate organizational effectiveness interventions needed to implement organisational management goals and facilitate updates.
• Facilitate the implementation of organisational structure interventions.
• Evaluate and redesign (when necessary) the SAP structures to ensure alignment with strategic HR objectives and operational requirements.
• Provide input into the ongoing maintenance and development of the SAP Enterprise structure to ensure alignment with the operating business models and matrix structures.
• Ensure that any ad hoc adjustments to the organisational structure on SAP meet operational changes.
• Maintain the audit records associated with structural amendments.
• Reconcile and report on the SAP organisational structure against actual staffing on a monthly basis.
• Provide system support for the monthly and annual reporting process and systems compliance to enable information retrieval in accordance with legislative requirements.
• Act as a change agent providing the support and mechanisms to implement changes to SAP structures to accurately reflect the current business.
• End User Support:
• As a Superuser and HRIS specialist understand HR system usage and requirements in order to support HR users and employees using HR systems.
• Liaise with Service Providers, I.T. and Employees to resolve system integration issues (ID Number / AD Account mismatches).
• Resolve any queries related to SAP OM, HR Workflows, HR Team Site or Org Chart Now, including, reassigning, uploading, etc.
• Ongoing assistance and support with regards SAP PA for the SAP PA Super-user and T&A Controller.
• Provide on-going advice and support on best practice to ensure continuous improvement within business systems and applications.
• Reporting assistance (either running the reports or advising on what report to run and how).
• Provide clear problem definition and liaise with necessary I.T. Support and Service Providers to resolve technical issues related to any respective HR system.
• SLA Management and Systems Administration:
• Manage and resolve any service level support and maintenance items with OrgChartNow including access, functionality, interface, and SAP refresh for OrgChartNow, SharePoint or Workflows.
• Manage all HR workflows, assist with queries and resolve any problems through troubleshooting and route cause analysis.
• Maintain templates, load new users and resolve any queries regarding OrgChartNow or new users not picked up on SharePoint with access to Team Sites.
• Load New users onto SharePoint Team Site if they are not on the system.
• Maintains familiarity with all HRIS systems, utilizing them as needed, evaluating their effectiveness, and making recommendations for enhancements.
• Maintain the Outlook HR Groups, updating Outlook with HR that needs to be added to the group mailing lists based on information on SAP about new joiners, leavers and promotions and transfers.
• Work directly with the service providers as needed for troubleshooting and evaluation of new technology solutions.
• Training:
• Develop, maintain, coordinate and present learning material and documentation on current system and new developments for HRIS end-users.
• Responsible for training of all new HR Staff on SAP HCM, OrgChartNow, SharePoint and Workflows and continuously monitor understanding of these.
• After training, support to Super Users and assistance for new joiners.
• HR Systems Project Support:
• Supports the HRIS and Projects Manager to develop business requirements for any HR system development or modifications.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Assist with the design and implementation of HR systems and processes on projects.
• Act as a change agent providing the support and mechanisms to implement major changes to the operations of the business including Mass Data Uploads.
• Testing UAR, Functionality and SAP / HRIS Upgrades:
• Ensure constant communication with I.T. And Service Providers and identify and resolve problems or constraints prior to user acceptance testing (UAT).
• Assist in the development of and completion of test plans for any HR system modifications / patches / upgrades.
• Test system enhancements to ensure that upgrade requirements and the needs of the business are addressed.
• Serve as a liaison between the Business, IT and Service Providers to ensure the implementation of identified system enhancements.
• Provides post-implementation support to all end-user.